Warranty Information

• American Lawn Irrigation Inc. guarantees its workmanship and all materials used for a period of 5 years from date of completion.
• The above guarantee is void if: American Lawn Irrigation Inc. does NOT perform the winterization and/or service on system is completed by someone other than the seller.
• Head adjustments and material acts, such as cutting of pipe with shovels, vandalism, and/ or acts of God (i.e., lightning, falling trees, etc) are not covered by this guarantee.

Service Call or Warranty, What’s the Difference?

A service call is basically any service you want or need to have done to your sprinkler system. A warranty service call would be necessary if some component of your system failed during the warranty period.

All service calls (except for winterizations, which are priced by the zone) are subject to a $35.00 service charge and a $60.00 per hour labor rate, which is billed in 15 minute increments. This charge includes our costs of sending a skilled worker with a fully equipped vehicle to your house, the office help it takes to get your appointment scheduled quickly and efficiently, and other costs associated with taking care of you as a customer (printing, mailing, phone calls etc.). We are here to help you maintain a beautiful yard, if you see a problem let us know right away. It will save you money in the long run (i.e.. wasted water), keep your lawn healthier and prevent you from getting aggravated with us if you call in the middle of a drought and we are backed up and can't get there for a few days.

As far as warranty goes, if any component of your system should not perform correctly within the warranty period, we will take care of it. For example if your controller was unable to keep the correct time, or if you had a leak in one of your pipes, we would be right out to rectify the problem at no charge to you. Head adjustments and timer programming are sometimes a gray area. Of course, if we install a new system and a head is spraying out into the road, we are going to come back and adjust the head for you. Sometimes a customer will call us a year after the installation is complete about a head that they need adjusted because of a new landscape plant they have added or because the neighborhood kids have played with the heads on the way to the bus stop. Of course we need to charge for this service call as it costs us money to take care of a problem for you that is no fault of our own. The same applies for timer programming, we always give complete instructions on how to run your system at the end of the installation and include an instruction booklet for your timer with the installation. We are willing to help our customers in any way possible including talking you through programming over the phone. We feel that our personal after installation instruction, factory provided instruction booklet, and over the phone consultation should be more than enough information to get you through programming problems. If not, we will decide if you will be billed for a programming service call at our own discretion.

Many people call us in the fall asking if their winterization is covered by warranty. Unfortunately, the answer is no. Winterization is a necessary service for all sprinkler systems in our region and is not a warranty item.